Managing client care / Elizabeth F. Wywialowski ; with illustrations by Bob Rich.

Includes bibliographical references and index.

Contents

Unit 1. Understanding the client care environment
Chapter. 1. Introduction to client care management
Chapter. 2. Understanding the context of health care
Chapter. 3. Supporting the organization
Chapter. 4. Managing time purposefully

Unit 2. Managing client care
Chapter. 5. Managing resources cost-effectively
Chapter. 6. Developing management skills
Chapter. 7. Identifying and resolving conflicts
Chapter. 8. Receiving and giving change-of-shift reports
Chapter. 9. Transcribing physicians' "orders"

Unit 3. Managing others
Chapter. 10. Using personal strengths to manage others creatively
Chapter. 11. Coordinating care provided by nursing, multidisciplinary, and interdisciplinary work groups
Chapter. 12. Supervising and evaluating the work of others
Chapter. 13. Assigning and delegating client care activities
Chapter. 14. Conducting client care conferences as a management tool

Unit 4. Professional development
Chapter. 15. Addressing ethical and legal issues
Chapter. 16. Nurturing professional integrity.