What every supervisor should know/ Lester R. Bittel

Table of contents
Part I About people at work 1
1. The supervisor's job 3
2. Human relations and the individual 23
3. Human relations and work groups 37
4. Attitudes and moral 55
5. Communicating with employees and associates 69
6. Public and community relations 87

Part II supervising people: The fundamentals 99
7. The art of leadership 101
8. Organization and the first-line supervisor 119
9. Converting policy into action 141
10. Manpower management 155
11. Job analysis and evaluation 175
12. Appraising employee performance 193
13. Training employees to work well 209
14. The supervisor's role in labor relations 229
15. Accident prevention 247

Part III Supervising people: Special techniques 269
16. The knack of giving instructions and orders 271
17. How and when to discipline 285
18. Handling gripes and avoiding grievances 299
19. Supervising women workers 315
20. Supervising older workers 331
21. Supervising office employees 345
22. Supervising engineering, scientific, technical and professional personal 359
23. Supervising the new labour force: The young and the disadvantaged 379
24. Handling problem employees 397
25. dealing with automation, computers and technical progress 417

Part IV Managing your job 437
26. Planning the work schedules 439
27. Time-study fundamentals 457
28. Improving work methods 473
29. Figuring and controlling costs 493
30. Shop and office housekeeping 509
31. Maintaining equipment and facilities 523
32.Securing better quality 533
33. Better office management 549
34. protecting your plant 565

Part V Helping yourself to succeed 579
35. Rating yourself for self-development 581
36. How to hold group discussions and lead conferences 595
37. Writing for business 611
38. How to manage your time better 625
39. How to get useful ideas 641
40. Understanding business economics 655
41. A practical guide to statistics 671
42. Getting long with your boss 689
Index 701
















includes bibliographical references