At America's service : (Record no. 3427)

MARC details
000 -LEADER
fixed length control field 01431cam a2200265 a 4500
001 - CONTROL NUMBER
control field 1491579
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240108094342.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 880201s1988 ilua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 88003564
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1556230958
040 ## - CATALOGING SOURCE
Original cataloging agency BUL
Transcribing agency BUL
Modifying agency BUL
Language of cataloging eng
Description conventions rda
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 19
Item number ALB
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Albrecht, Karl
245 10 - TITLE STATEMENT
Title At America's service :
Remainder of title how corporations can revolutionize the way they treat their customers /
Statement of responsibility, etc. Karl Albrecht.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Homewood, Ill. :
Name of publisher, distributor, etc. Dow Jones-Irwin,
Date of publication, distribution, etc. c1988.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 241 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Contents;<br/><br/>1. The service revolution<br/>2. Service management<br/>3. Off to a flying stop?<br/>4. Common blunders in launching service programs <br/>5. Common pitfalls in service program <br/>6. "General-Motors" management doesn't work for service<br/>7. Turning the pyramid upside down<br/>8. Internal service : Everybody has a customer<br/>9. How to implement a service management program<br/>10. Phase 1: Understand your customer <br/>11. Phase 2: Clarify your service strategy <br/>12. Phase 3: Educate the organization <br/>13. Phase 4: Implement grass-roots improvements <br/>14. Phase 5: Make it permanent <br/>15. Executive evangelism
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographies and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book Open Access
Classification part 658.812
Item part 1
Call number prefix ALB
Call number suffix 658.812 ALB
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Source of acquisition Inventory number Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Engineering Library Engineering Library 05/10/2021 Donation 0020241   658.812 ALB 1 BUML24010023 05/10/2021 1 05/10/2021 Book Open Access