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Balzer-Riley, Julia W.

Communication in nursing / Julia Balzer Riley. - 6th edition. - St. Louis, Mo. : Mosby/Elsevier, c2008. - xxiv, 375 p. : ill. ; 24 cm.

Includes bibliographical references and index.

Table of Contents
Pt. 1. Getting Started: Basic Communication Competence
1. Responsible, Assertive, Caring Communication in Nursing
2. The Client-Nurse Relationship: A Helping Relationship
3. Solving Problems Together
4. Understanding Each Other: Communication and Culture
5. Working Together in Groups
6. Electronic Communication
Pt. 2. Building Relationships
7. Warmth
8. Respect
9. Genuineness
10. Empathy
11. Self-Disclosure
12. Specificity
13. Asking Questions
14. Expressing Opinions
15. Humor
16. Spirituality
Pt. 3. Building Confidence
17. Requesting Support
18. Overcoming Evaluation Anxiety
19. Feedback
20. Relaxation
21. Imagery
22. Positive Self-Talk
Pt. 4. Meeting Challenges
23. Confrontation
24. Refusing Unreasonable Requests
25. Communicating Assertively and Responsibly With Distressed Clients and Colleagues
26. Communicating Assertively and Responsibly With Aggressive Clients and Colleagues
27. Communicating Assertively and Responsibly With Unpopular Clients
28. Managing Team Conflict Assertively and Responsibly
29. Communicating at the End of Life
30. Continuing the Commitment.

ISBN: 9780323046763 (pbk. : alk. paper)

LCCN: 2007930626

Subjects--Topical Terms:
Nurse and patient.
Interpersonal communication.

Dewey Class. No.: WY 100 R573c 2008