000			09630cam a22003494a 4500
001			14740682
003			OSt
005			20240209092350.0
008			070216s2008 maua b 001 0 eng
010			_a 2007007223
020			_a9780763750510
020			_a0763750514
040			_aBUL _cBUL _dBUL _beng _erda
042			_apcc
060	1	0	_aWX 157 L271h 2008
100	1		_aLangabeer, James R., _d1969-
245	1	0	_aHealth care operations management : _ba quantitative approach to business and logistics / _cJames R. Langabeer II.
260			_aSudbury, Mass. : _bJones and Bartlett Publishers, _cc2008.
300			_axvii, 438 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505			_aContents PART I: Operations Management and Financial Health Chapter 1: Healthcare Operations Management The Role of Healthcare Operations Management Key Functions of Healthcare OM The Need for OM Goals of the Operations Manager Competitive Advantage of Operations Factors Driving Increased Healthcare Costs Learning from Other Industries Principles of Management The Scientific and Mathematical Schools of Management Power and Decision Making in Healthcare The Role of Technology Trends in OM Chapter Summary Key Terms Discussion Questions Exercise Problem References Chapter 2: Healthcare as a Business Hospitals are Big Business What is a Hospital? Teaching Hospitals Payers and Hospital Revenues Hospital Business Operations Chapter Summary Key Terms Discussion Questions References Chapter 3: Healthcare Finance for the Operations Manager From Retrospective to Prospective Profit Margins Income Statements Income Statement Ratio Analysis Balance Sheet Working Capital Other Financial Ratios Financial Distress in Healthcare Cash Flow Statement Audited Financial Statements Debt in Healthcare Implications for Operations and Logistics Management Chapter Summary Key Terms Discussion Questions Exercise Problems References Part II: Process Engineering and Optimization Chapter 4: Process And Quality Improvement Strategic Choices for OM Tools and Techniques Business Process Flowchart Symbols Process Maps Process Improvement Methodology Improving Service Quality Key Questions to Promote Dramatic Changes Chapter Summary Key Terms Discussion Questions References Chapter 5: Optimizing Patient and Process Flows De-bottlenecking Forecasting Patient Demand and Volumes Basic Principles of Forecasting Capacity Planning: Aligning Capacity with Demand Minimizing Wait Times Time and Motion Studies Improving Flows with Tracking Systems Bar Codes Radio Frequency Identification Chapter Summary Key Terms Discussion Questions Exercise Problems References Chapter 6: Productivity and Performance Management The Quest for Productivity Measurement Issues Single versus Multiple Factors Common Hospital-Wide Productivity Metrics Improving Productivity Example Principles of Productivity Management ROI: Capital versus Labor Substitutions Example Staffing and Labor Scheduling Models Productivity and Performance Scorecard Chapter Summary Key Terms Discussion Questions Exercise Problems References Chapter 7: Project and Change Management Defining Projects Power Struggles in Healthcare Project Success Key Stages of Project Management Change Management Rapid Prototyping Risks Involved in Project Management Departments of Management Engineering Chapter Summary Key Terms Discussion Questions Exercise Problems References Chapter 8: Planning for Operational Excellence Why Plan? The Planning Process Analyze Operations and Environment Generate Strategic Alternatives Break-Even Analysis Implement, Measure and Revise Chapter Summary Key Terms Discussion Questions Exercise Problems References Chapter 9: Return on Investment Models The Politics of Capital Investment Recommendations for Implementing Capital Investment Approach Validating ROI at Multiple Stages Calculating Return on Investment Calculating Multiple Cash Flows Other ROI Techniques Example Chapter Summary Key Terms Discussion Questions Exercise Problems References Part III: Logistics and Supply Chain Management Chapter 10: Supply Chain Management Strategy Defining Supply Chains Flows in Supply Chain Components in the Chain Spotlight on Cardinal Health Business Processes in the Supply Chain Supply Chain Strategy for Hospitals Customer Demand Drives Supply Chains Demand Chains Principles of Supply Chain Management Strategy and Logistics Capabilities Efficient versus Responsive SCM Strategy Reverse Logistics Supply Chain Systems Evolution of Supply Chain Technology Recommendations for Supply Chain Management Technology Chapter Summary Key Terms Discussion Questions References Chapter 11: Purchasing and Materials Management Materials Management Organization Culture of Materials Management Revenue Generation in Materials Management Optimizing Facility Layout and Design Cost Minimization Models Purchasing Purchasing Internal Controls Spend or Value Analysis Group Purchasing Organizations Trends in Hospital Purchasing Resources for Materials Professionals Customer Service in Materials Management Laundry and Linen Chapter Summary Key Terms Discussion Questions References Chapter 12: Inventory Management and Accounting Inventory and its Role in Healthcare The Costs of Supplies and Inventory Differences between Supply Expense and Inventory Impact of Timing on Expenses Important Facts about Inventory Criteria for Inventory Valuation Methods Lower of Cost or Market Periodic versus Perpetual Systems Accounting Entries for Supply and Inventory Inventory Errors Inventory Ratios Other Inventory Calculations Limitations of Inventory Ratios Inventory Policies and Procedures Inventory Planning Inventory Audit Inventory Management Expectations Chapter Summary Key Terms Discussion Questions Exercise Problems References Chapter 13: Classifying and Managing Products Items and Attributes Data Hierarchies The Need for Standards United Nations Standards Products and Services Code Item Masters in the ERP Enterprise Resource Planning Systems The Item Life Cycle Example Product Usage Patterns Chapter Summary Discussion Questions Exercise Problems Key Terms References Chapter 14: Supply Chain Collaboration Sales and Operations Planning Objectives of Sales and Operations Planning The Basic Sales and Operations Planning Process Collaborative Planning Forecasting and Replenishment (CPFR) Objectives of CPFR CPFR Guidelines Performance Metrics in CPFR Chapter Summary Key Terms Discussion Questions References Chapter 15: Pharmaceutical Operations Management The Modern Pharmacy The Pharmaceutical Supply Chain Managing Items using the National Drug Code Process Workflow and Automation in the Pharmacy Key OM Trends for Pharmacies Impact on Pharmacy Performance Spotlight on McKesson Chapter Summary Key Terms Discussion Questions References Part IV: Summary Chapter 16: The Future of Operations Management Evolving Trends Achieving Success in Operations Management Chapter Summary Discussion Questions Key Terms References Appendix A: Listing of Major Teaching Hospitals Appendix B: Answers to Selected Chapter Exercise Problems Glossary of Terms About the Author Library of Congress Subject Headings for this publication: Hospitals -- Business management. Hospitals -- Administration. Business logistics. Hospital Administration -- methods. Efficiency, Organizational.
650		0	_aHospitals _xBusiness management.
650		0	_aHospitals _xAdministration.
650		0	_aBusiness logistics.
650	1	2	_aHospital Administration _xmethods.
650	2	2	_aEfficiency, Organizational.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0711/2007007223.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBO _hWX 157 _i1 _k L271h 2008 _mWX 157 L271h 2008
999			_c2466 _d2466