Fundamentals of case management practice : exercises and readings / Nancy Summers.

CONTENT

Part I: FOUNDATIONS FOR BEST PRACTICE IN CASE MANAGEMENT.
1. Ethics and Other Professional Responsibilities for Human Service Workers.
2. Case Management: Definition and Responsibilities.
3. Applying the Ecological Model: A Theoretical Foundation for Human Services.

Part II: USEFUL CLARIFICATIONS AND ATTITUDES.
4. Cultural Competence.
5. Examining Attitudes and Perceptions.
6. Seeing Yourself as a Separate Person.
7. Clarifying Who Owns the Problem.

Part III: EFFECTIVE COMMUNICATION.
8. Identifying Good Responses and Poor Responses.
9. Listening and Responding.
10. Asking Questions.
11. Bringing up Difficult Issues.
12. Addressing and Disarming Anger.
13. Putting It All Together.
14. The Effective Combination of Skills.

Part IV: MEETING CLIENTS AND ASSESSING THEIR STRENGTHS AND NEEDS.
15. Documenting Initial Inquiries.
16. The First Interview.
17. Social Histories and Assessment Forms.
18. Using the DSM.
19. The Mental Status Exam.
20. Receiving and Releasing Information.

Part V: DEVELOPING A PLAN WITH THE CLIENT.
21. Developing a Service Plan.
22. Preparing for Service Planning Conference or Disposition Planning Meeting.
23. Making the Referral and Assembling the Record.

Part VI: MONITORING SERVICES AND FOLLOWING THE CLIENT.
24. Documentation and Recording.
25. Monitoring the Services or Treatment.
26. Developing Goals and Objectives at the Provider Agency.
27. Terminating the Case.

Includes bibliographical references.