Communication @ work : ethical, effective, and expressive communication in the workplace /
Communication at work
Marylin S. Kelly.
- Boston : Pearson Allyn and Bacon, c2006.
- xix, 491 p. : ill. ; 24 cm.
Contents Part 1. Building Foundations
1. Communication Elements, Principles, and Ethics Elements of Communication Human Communication in System Models Communication and Meaning Principles of Speech Communication Diversity and Workplace Communication Working with Emotional Intelligence Communication Competence Ethics and Communication
2. Perception and Self-Concept The Stages of Perception How We Perceive Others How We Perceive Ourselves (Self-Concept) How We Perceive Organizations and Events in Organizations
Part 2. Building Personal Power
3. From Apprehension to Confidence Communication Apprehension and Confidence Managing Communication Apprehension Strategies to Build Confident Speaking Support Others in Overcoming Communication Apprehension
4. Powerful Listening The Values of Listening A Model of Listening Barriers to Accurate Reception Listening Skills and Strategies Responding to Help Others Feedback in an Open System
5. Nonverbal Communication An Overview of Nonverbal Communication Cultural Influences on Nonverbal Communication Nonverbal Communication for Presentations Nonverbal Communication at the Conference Table
6. Topic Research General Research Strategies Overview of Library Sources Interviews, Surveys, and Questionnaires Using APA Style for References Using Sources Ethically and Effectively in a Speech
Part 3. Building Experience
7. Quick Start to Informative Speaking The Speaking Experience Topic Choice Quick Start with Research Planning the Informative Speech Speech Mapping Rehearse
8. Models, Applications, and Processes of Informative Communication A Model Speech Comparing Written and Oral Communication Types of Informative Communication at Work Facilitating Informative Communication with Technology Analyzing the Situation: ASSETS Speaking to Professionals and Other Mature Audiences Designing Presentations for Various Learning Styles
9. Visual and Other Sensible Support The Function of Media Support Designing for the Senses Guiding Principles for "Sensible" Support Functions and Guidelines for Visual Support Presenting Sensationally Speakers and Listeners as Visual Support Three-Dimensional Supporting Material: Artifacts, Manipulatives, and Objects Two-Dimensional Supporting Material: Transparencies, Posters, and Handouts Presentation Software Mixed Media Support Distance Presentations: Video Conferences and Distance Instruction Custom Designs
10. Quick Start to Persuasive Speaking Destination Topic Choice Advice for Packing: Selecting Set Your Itinerary The Guide in Persuasion
11. Designs for Persuasion in Organizations Specific Persuasive Applications in Organizations Designing Persuasion Part 4. Building Connections
12. Teams at Work Coming to Terms: Small Groups and Teams Team Processes in the Workplace How Teams Span Boundaries
13. Communication in Leadership Practical Leadership for Workplace Teams Leading Meetings Problem-Solving Skills Applications Power in Organizations Standpoints on Leadership
14. Consequential Conversations in Interpersonal Communication The Interpersonal Communication of Conversation Words in Conversations Communication along the Organizational Chart Patterns of Pointed Conversations Closing Distances with Conversations, Both Wired and Wireless
15. Conflict at Work Conflict Chemistry Managing Self Communicating in Conflict A Variety of Perspectives: Conflict Theories
16. Interviews and Appraisals Clear the Way Interviewing for Employment Interviewing Applicants for Employment Performance Appraisals and Correctives.
Includes bibliographical references (p. 463-478) and index.
020534223X
2005054604
Communication. Communication in organizations. Business communication.