Orey, Maureen C.

Communication skills training / Maureen Orey, Jenni Prisk. - Alexandria, VA : ASTD Press, c2004. - x, 196 p. : ill. ; 29 cm. - ASTD workshop series .

Contents;

Chapter 1: Introduction: How to use this book effectively
Chapter 2: Identifying communication needs within an organization
Chapter 3: Designing your communication skills workshop
Chapter 4: Facilitating your communication skills workshop
Chapter 5: Evaluating your communication skills workshop
Chapter 6: One-hour session: Communications overview

Chapter 7: Half-day communication skills workshop
Chapter 8: Full-day communication skills workshop
Chapter 9: Two-day communication skills workshop
Chapter 10: Learning activities
Chapter 11: Assessments
Chapter 12: Tools




Includes bibliographical references (p. 193-194).


System requirements for accompanying CD-ROM: Adobe Acrobat Reader; Microsoft PowerPoint software.

9781562863715 1562863711

2004109347


Interpersonal communication--Problems, exercises, etc.
Communication in organizations--Problems, exercises, etc.
Conflict management--Problems, exercises, etc.

372.6 / ORE