Communication skills training /
Maureen Orey, Jenni Prisk.
- Alexandria, VA : ASTD Press, c2004.
- x, 196 p. : ill. ; 29 cm.
- ASTD workshop series .
Contents;
Chapter 1: Introduction: How to use this book effectively Chapter 2: Identifying communication needs within an organization Chapter 3: Designing your communication skills workshop Chapter 4: Facilitating your communication skills workshop Chapter 5: Evaluating your communication skills workshop Chapter 6: One-hour session: Communications overview
Chapter 7: Half-day communication skills workshop Chapter 8: Full-day communication skills workshop Chapter 9: Two-day communication skills workshop Chapter 10: Learning activities Chapter 11: Assessments Chapter 12: Tools
Includes bibliographical references (p. 193-194).
System requirements for accompanying CD-ROM: Adobe Acrobat Reader; Microsoft PowerPoint software.
9781562863715 1562863711
2004109347
Interpersonal communication--Problems, exercises, etc. Communication in organizations--Problems, exercises, etc. Conflict management--Problems, exercises, etc.