TY  - BOOK
AU  - McCutcheon, Randall
AU  - Schaffer, James 
AU  - Wycoff, Joseph R.
TI  - Communication applications
SN  - 0538429186
U1  - 302.2 22
PY  - 2001///
CY  - Lincolnwood, Illinois
PB  - National Textbook Company, 
KW  - Communication
N1  - Contents
Unit 1. The Person 
Chapter 1. Building Responsibility
Chapter 2. Building Confidence 
Chapter 3. Building Leadership

Unit 2. Person to person 
Chapter 4. Listening 
Chapter 5. Nonverbal Communication 
Chapter 6. Group Discussion 

Unit 3. Protocol 
Chapter 7. Professional and Social Communication 
Chapter 8. Interviewing for a job and resume writing 
Chapter 9. Interviewing others 

Unit 4. Preparation and Process 
Chapter 10. Researching your presentation 
Chapter 11. Organizing your speech
Chapter 12. Logic and Reasoning 
Chapter 13. Effective Language 
Chapter 14. Effective Delivery
Chapter 15. Media and Technology

Unit 5. Presentations
Chapter 16. Speeches to Inform 
Chapter 17. Speeches to persuade
Chapter 18. Extemporaneous and Impromptu Speaking 
Chapter 19. Oral Interpretation 
Chapter 20. Speeches for special Occasions

Unit 6. Problem Solving and Conflict Management 
Chapter 21. Supporting your views 
Chapter 22. Running a meeting
; Includes Index : p. 653 - 675
ER  -