TY  - BOOK
AU  - Chase,Richard B.
AU  - Jacobs,F.Robert
AU  - Aquilano,Nicholas J.
TI  - Operations management for competitive advantage
SN  - 0072983906 (hbk. : alk. paper student ed.)
U1  - 658.5 23
PY  - 2006///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Production management
N1  - Contents;
SECTION ONE: Operating strategy and managing change 
1. Introduction to the field 
Operations management: A critical responsibility of every manager 
What is operations management? 
Transformation processes
OM in the organizational chart 
Operations as service 
etc.

2. Operations strategy and competitiveness 
Operations strategy 
Operations competitive dimensions 
The corporate strategy design process
Strategic fit: Fitting operational activities to strategy 
Attacking through operations 
etc.

3. Project management 
What is project management?
Structuring projects
Work breakdown structure 
Project control charts 
Network-planning models 
etc.

4. Product design
The product design process 
The product development process
Economic analysis of product development projects 
Designing for the customer 
Designing products for manufacture and assembly 
etc. 

SECTION TWO: Process selection and design
5. Process analysis 
Process analysis
Process flowcharting 
Types of processes 
Measuring process performance 
Process analysis example 
etc.

6. Manufacturing process selection and design
Process selection
Break-even analysis
Manufacturing process flow design 
etc.

7. Service process selection and design 
The nature of services 
An operational classification of services 
Designing service organizations
Structuring the service encounter: service-system design matrix 
Service blueprinting and fail-safing 
Three contrasting service design 
etc.

8. Quality management: Focus on six sigma 
Total quality management 
Quality specification and quality costs 
Six-sigma quality 
etc.

9. Operations consulting and reengineering 
What is operations consulting?
The nature of the management consulting industry
Economics of consulting firms 
When operations consulting is needed 
etc.

SECTION THREE: Supply chain design
10. Supply chain strategy 
Supply chain strategy 
Measuring supply chain performance 
Supply chain design strategy 
Outsourcing
etc.

11. Strategic capacity management 
Capacity management in operations 
Capacity planning concepts 
Capacity planning 
Planning service capacity 
etc.

12. Lean production 
Lean logic 
The toyota production system 
Lean implementation requirements 
Lean services 
etc. 

SECTION FOUR: Planning and controlling the supply chain 
Managerial briefing enterprise resource planning systems 

13. Forecasting 
Demand management 
Types of forecasting 
Components of demand 
Qualitative techniques in forecasting 
Time series analysis
etc.

14. Aggregate sales and operations planning 
What is sales and operations planning?
Overview of sales and operations planning activities 
The aggregate planning techniques 
Yield management 
etc.

15. Inventory control 
Definition of inventory 
Purposes of inventory 
Inventory costs 
Independent versus dependent demand 
etc.

16. Material requirements planning 
Where MRP can be used 
A simple MRP example 
Master production schedule 
Material requirements planning 
etc.

17. Operations scheduling 
Manufacturing execution systems 
The nature and importance of work centers 
Priority rules and techniques 
Shop-floor control 
etc.

18. Synchronous manufacturing and theory of constraints 
Goal of the firm 
Performance measurements 
Unbalanced capacity 
Bottlenecks and capacity-constrained resources 
etc.

; Name index : p. 789-791 . _ Subject index : p. 792-806
ER  -