TY  - BOOK
AU  - Balzer-Riley,Julia W.
TI  - Communication in nursing
SN  - 9780323046763 (pbk. : alk. paper)
U1  - WY 100 R573c 2008 
PY  - 2008///
CY  - St. Louis, Mo.
PB  - Mosby/Elsevier
KW  - Nurse and patient
KW  - Interpersonal communication
N1  - Includes bibliographical references and index; Table of Contents
 Pt. 1. Getting Started: Basic Communication Competence 
1. Responsible, Assertive, Caring Communication in Nursing 
2. The Client-Nurse Relationship: A Helping Relationship 
3. Solving Problems Together 
4. Understanding Each Other: Communication and Culture 
5. Working Together in Groups 
6. Electronic Communication 
Pt. 2. Building Relationships 
7. Warmth 
8. Respect 
9. Genuineness 
10. Empathy 
11. Self-Disclosure 
12. Specificity 
13. Asking Questions 
14. Expressing Opinions 
15. Humor 
16. Spirituality 
Pt. 3. Building Confidence 
17. Requesting Support 
18. Overcoming Evaluation Anxiety 
19. Feedback 
20. Relaxation 
21. Imagery
22. Positive Self-Talk
Pt. 4. Meeting Challenges 
23. Confrontation
24. Refusing Unreasonable Requests
25. Communicating Assertively and Responsibly With Distressed Clients and Colleagues 
26. Communicating Assertively and Responsibly With Aggressive Clients and Colleagues 
27. Communicating Assertively and Responsibly With Unpopular Clients 
28. Managing Team Conflict Assertively and Responsibly 
29. Communicating at the End of Life 
30. Continuing the Commitment
ER  -