Practice management for the dental team /
Betty Ladley Finkbeiner, Charles Allan Finkbeiner.
- 6th edition
- St. Louis, Mo. : Mosby/Elsevier, c2006.
- xxiv, 558 p. : ill. (some col.) ; 28 cm.
Includes bibliographical references and index.
Contents
Part. I. Dentistry as a business. 1. The business of dentistry Dentistry as a service profession Leadership in the 21st century Personal characteristics of an effective leader
2. Dental team management Establishing practice goals and objectives Business office etiquette The shifting role of the administrative assistant Staff management Staff communication Advantages of hiring a skilled administrative assistant Time management Designing a procedure manual Hiring practices
3. Patient management Understanding patient needs Barriers to patient communication Improving verbal images The patient Reception room techniques Office policy Marketing
4. Legal and ethical issues in the dental business office Definition of law Crimes and torts Dental practice act Professional standards Code of ethics Ethical and legal considerations for the business office Consent Managed care Risk management programs Abandonment Fraud Records management Defamation of character Negligence Invasion of privacy Good Samaritan Law Americans with Disabilities Act Computer security Twelve steps in making ethical decisions
5. New technology in the business office Information systems Operations of an information system Profitability of the information system Software selection Integrated applications Implementing the change to computerization Summary of new technology in the business office
6. Office design and equipment placement Physical environment Office design and the Americans with Disabilities Act Seasonal affective disorder Design of the reception room Design of the business office Principles of time and motion Body positioning Health and safety issues Selecting office supplies.
Part. II. Communication management. 7. Working with dental office documents Health Insurance Portability and Accountability Act Records management Categories of records Types of patient records Charting symbols and abbreviations Records retention Records transfer Records maintenance Occupational safety and health administration records
8. Storage of business records Preparing records for filing Classification of filing systems Electronic files Storage equipment Storage supplies Managing workstation records effectively
9. Written communication Letters Newsletters as marketing devices Selecting stationery supplies Characteristics of an effective letter Parts of a business letter Punctuation styles in business letters Capitalization Telephone numbers Preparing an effective letter Preparing the envelope Electronic mail Other types of written communication Managing office mail
10. Telecommunications Telecommunications in dentistry Developing effective telephone etiquette
Part. III. Business office systems 11. Appointment management systems Selection of a traditional appointment book Options for the electronic appointment book Designing the appointment book matrix Important factors in scheduling appointments Dentist's biological clock Entering appointments Daily appointment schedule Appointment call list Scheduling patients in an advanced-function practice
12. Recall systems Keeping patients informed Types of recall systems Establishing a recall system
13. Inventory systems and supply ordering Types of supplies Designing an inventory system Maintaining the inventory system
14. Dental insurance Dental benefits program Preparing dental claim forms Coordination of benefits Reviewing the completed claim form Payment voucher and check Medicaid claim forms Veterans administration claim forms Guidelines for preparation claim forms Insurance fraud
15. Bookkeeping systems-accounts receivable Understanding basic mathematical computations Decimals Types of bookkeeping systems Special problems Statements Establishing financial arrangements Using a credit bureau Collection procedures
16. Other financial systems Determining a budget Bank accounts Electronic banking Establishing a checking account Deposits Reconciling the bank statement Recording business expenses Maintaining payroll records Initial payroll procedures Employee earnings record Accounts payable software
17. Infection control systems Disease transmission Infection control in the dental office Infection control techniques Educating patients about infection control programs Infectious waste disposal in the dental office.
Part. IV. The dental assistant in the workplace. 18. Planning and managing your career path Preparing for the job search Self assessment Marketing your skills Job priorities Potential areas of employment Where do you begin to find employment opportunities? Preparing employment data Completing the job application form Preparing for the personal interview Hints for success as part of the dental team Asking for a raise Job termination Attitudes for continued success