TY  - BOOK
AU  - Gaylor, Linda J.
TI  -  The administrative dental assistant: workbook 
SN  - 1416025650
AV  - WU 18.2 G287A 2007 
PY  - 2007///
CY  - St. Louis
PB  - Saunders / Elsevier
KW  - Dental assistants
N1  - Contents

 Introduction 
1. Orientation to the Dental Profession 
2. Dental Basics 
3. Communication Skills and Telephone Techniques 
4. Written Correspondence 
5. Patient Relations 
6. Dental Healthcare Team 
7. Patient Clinical Records 
8. Information Management 
9. Dental Patient Scheduling 
10. Recall Systems 
11. Dental Insurance Processing 
12. Inventory Management 
13. Financial Arrangements and Collection Procedures 
14. Bookkeeping Procedures: Accounts Receivable 
15. Bookkeeping Procedures: Accounts Payable 
16. Office Equipment 
17. Computerized Dental Practice 
18. Employment Strategies
ER  -