The administrative dental assistant : workbook /
Linda J. Gaylor
- 2nd edition
- St. Louis : Saunders / Elsevier, c2007
- xviii, 132 p. : ill. ; 28 cm.
Contents
Introduction 1. Orientation to the Dental Profession 2. Dental Basics 3. Communication Skills and Telephone Techniques 4. Written Correspondence 5. Patient Relations 6. Dental Healthcare Team 7. Patient Clinical Records 8. Information Management 9. Dental Patient Scheduling 10. Recall Systems 11. Dental Insurance Processing 12. Inventory Management 13. Financial Arrangements and Collection Procedures 14. Bookkeeping Procedures: Accounts Receivable 15. Bookkeeping Procedures: Accounts Payable 16. Office Equipment 17. Computerized Dental Practice 18. Employment Strategies