@book{7556,
	author = {Poe, Roy W.,},
	title = {The McGraw-Hill handbook of business letters /},
	publisher = {McGraw-Hill,},
	year = {c1994.},
	address = {New York :},
	edition = {3rd edition},
	note = {              Table of Content

PART I THE LETTER WRITER'S CRAFT
Section1 What a good business letter is -and is not
Section 2 Consider goodwill in your communications
Section 3 Don't waste words 
Section 4 Keep the language lively and simple 
Section 5 Personalize your letter 
Etc.

Part 2 REQUEST LETTERS AND RESPONSES TO REQUEST LETTERS
Section 8 asking for information about material, prices and discounts
Section 9 Requests to reproduce printed materials 
Section 10 Letters asking for an appointment 
Section 11 Other asking letters

PART 3 TRANSMITTAL , CONFIRMATION, AND ANNOUNCING LETTERS
Section 12  Transmittal letters 
Section Confirming letters 

PART 4 SALES COMMUNICATIONS 
Section 15 Writing sales letters
Section Writing sales promotion communications

PART 5 LETTERS FROM CUSTOMERS TO SUPPLIERS 
Section 17 General letters form customers to suppliers 
Section 18 Problem letters customers to suppliers 

PART 6 LETTERS FROM SUPPLIERS TO CUSTOMERS 
Section 19 General letters from suppliers to customers 
Section 20 Problem letters from suppliers to customers 

PART 7 CREDIT AND COLLECTION LETTERS 
Section 22 Collection letters 

PART 8 INTEROFFICE LETTERS (MEMORANDUMS)
Section 23 ''Announcing'' memorandums 
Section 24 Procedural memorandums
Sections 25 Memorandums as reports

PART 9 LETTERS CONCERNING GUEST SPEAKERS 
Section 26 Inviting guest speakers 
Section 27 Thanking guest speakers 

PART 10 PUBLIC RELATIOJNS AND PERSONNEL LETTERS 
Section 28 General public relations letters
Section 29 Personal letters 

PART 11 WRITING RESPONSIBILITIES OF EXECUTIVE ASSISTANTS 
Section 30 When the executive is away letters 
Section 31 Writing for the executives' signature

PART 12 EMPLOYEE RELATIONS LETTERS
Section 32 Letters of congratulation and appreciation
Section 33 Letters on retirement 
Section 34 Letters of sympathy 
Section 35 Letters of recommendation 
Section 35 Unfavorable letters and warning to employees

PART 13 JOB-GETTING LETTERS AND OTHER EMPLOYMENT COMMUNICATIONS
Section 37 Job-getting communication 
Section 38 Other employment communication 

PART 14 SOCIAL CORRESEPONDENCE 
Section 39 Formal invitations and responses 
Section 40 Informal invitations and responses 
Section 41 ''Bread and butter'' letters 

 },
	url = {http://www.loc.gov/catdir/enhancements/fy0602/93024986-b.html}
}