Chapter 6: Information - Proving and requesting Chapter 7: Complaints: Making and answering Chapter 8: Employment Chapter 9: Termination and resignation Chapter 10: Sympathy and condolence
Chapter 11: Apology Chapter 12: Congratulations Chapter 13: Thank you and appreciation Chapter 14: Other business letters Chapter 15: Other personal letters
Index : p. 423-435.
9780135295465 0135295467
91000816
Letter writing. Commercial correspondence. English language--Rhetoric. Form letters.