Small business management : an entrepreneurial emphasis /
Justin G. Longenecker, Carlos W. Moore, J. William Petty.
- 11th edition
- Cincinnati : South-Western College Pub., c2000.
- xxxi, 701 p. : col. ill. ; 26 cm.
PART 1. ENTREPRENEURIAL OPPORTUNITIES 1. Entrepreneurship in the new millennium 2. Family business opportunities 3. Franchising opportunities 4. Start-up and buyout opportunities 5. Competitive advantage and market-place
PART 2. DEVELOPING THE NEW VENTURE BUSINESS PLAN 6. The role of the business plan 7. Developing the marketing plan 8. Selecting the management team and form of organization 9. Selecting a location and planning the facilities 10. Accounting statements and financial requirements 11. Finding sources of financing
PART 3. SMALL BUSINESS MARKETING 12. Customer loyalty and product strategy 13. Pricing and credit strategies 14. Promotional strategy 15. Distribution channels and global markets
PART 4. MANAGING SMALL BUSINESS OPERATIONS 16. Social and ethical issues 17. Professional management 18. Managing human resources 19. Quality management and the operations process 20. Managing computer-based technology
PART 5. FINANCIAL MANAGEMENT IN THE ENTREPRENEURIAL FIRM 21. Evaluating financial performance 22. Managing the firm's assets 23. Risk and insurance 24. Exit strategies and beyond
Includes bibliographical references (p. 665-673) and index.