TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
AU  - Plunkett,W.Richard
TI  - Management: meeting and exceeding customer expectations 
SN  - 0538844965 (hardcover)
U1  - 658.4 22
PY  - 1997///
CY  - Cincinnati
PB  - South-Western College Pub.
KW  - Management
N1  - PART I. MANAGEMENT CONCEPTS 
1. Management: an overview

2. Management thought: past and present

3. Management's commitments to quality and productivity

4. The manager's environment

PART II. PLANNING AND DECISION MAKING
5. Organizational planning

6. Strategic planning and strategic management

7. Making decisions

PART III. ORGANIZING
8. Organizing principles

9. Organizational design

10. Organizational culture and change

PART IV. STAFFING AND LEADING
11. Staffing 

12. Communication: Interpersonal and organizational

13. Human motivation 

14. Leadership 

15. Team management and conflict

PART V. CONTROLLING
16. Controlling: purpose and process

17. Control techniques 

18. Operational management 

PART VI. SPECIAL CONCERT
19. Information management systems 

20. International management

21. Succeeding in your organization

22. Management ethics and social responsibility; Includes bibliographical references (p. 707-733) and index
ER  -