TY  - BOOK
AU  - Certo,Samuel C.
TI  - Supervision: concepts and skill building 
SN  - 0072987529 (alk. paper)
U1  - 658.302 22
PY  - 2006///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Supervision of employees
N1  - Contents;

PART ONE: What is a Supervisor?
 1: Modern Supervision: New Era Challenge 

PART TWO: Modern Supervision Challenges 
2: Ensuring High Quality and Productivity 
3: Teamwork: Emphasizing Powerful Meetings 
4: Meeting High Ethical Standards 
5: Managing Diversity PART THREE: Functions of the Supervisor 
6: Reaching Goals and Objectives 
7: Organizing and Authority 
8: The Supervisor as Leader 
9: Problem Solving, Decision Making, and Creativity 

PART FOUR: Skills of the Supervisor 
10: Communication 
11: Motivating Employees 
12: Problem Employees: Counseling and Discipline 
13: Managing Time and Stress 
14: Managing Conflict and Change 
Appendix A: Negotiation and Politics 

PART FIVE: Supervision and Human Resources 
15: Selecting Employees 
16: Providing Orientation and Training 
17: Appraising Performance 
18: Supervision Laws: Health and Safety, Labor Relations, Fair Employment 


; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0619/2004065632-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0619/2004065632-t.html
ER  -