Certo, Samuel C. <br/><br/>
Supervision :  concepts and skill building / 
Samuel C. Certo. 
 - 5th edition. 
 - Boston :  McGraw-Hill/Irwin,  c2006. 
 - xxxii, 571 p. :  ill. ;  26 cm. 
<br/><br/> Contents;<br/><br/>PART ONE: What is a Supervisor?<br/> 1: Modern Supervision: New Era Challenge <br/><br/>PART TWO: Modern Supervision Challenges <br/>2: Ensuring High Quality and Productivity <br/>3: Teamwork: Emphasizing Powerful Meetings <br/>4: Meeting High Ethical Standards <br/>5: Managing Diversity PART THREE: Functions of the Supervisor <br/>6: Reaching Goals and Objectives <br/>7: Organizing and Authority <br/>8: The Supervisor as Leader <br/>9: Problem Solving, Decision Making, and Creativity <br/><br/>PART FOUR: Skills of the Supervisor <br/>10: Communication <br/>11: Motivating Employees <br/>12: Problem Employees: Counseling and Discipline <br/>13: Managing Time and Stress <br/>14: Managing Conflict and Change <br/>Appendix A: Negotiation and Politics <br/><br/>PART FIVE: Supervision and Human Resources <br/>15: Selecting Employees <br/>16: Providing Orientation and Training <br/>17: Appraising Performance <br/>18: Supervision Laws: Health and Safety, Labor Relations, Fair Employment <br/><br/><br/> 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> 0003997 ; 0003998 ; 0004000 ; 0004003 ; 0004002 
<br/><br/><label>ISBN: </label>0072987529 (alk. paper) 9780072987522 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Supervision of employees.
<br/><br/><label>Dewey Class. No.: </label>658.302  / CER