TY - BOOK AU - Nickels,William G. AU - McHugh,James M. AU - McHugh,Susan M. TI - Understanding business SN - 025621980X (alk. paper) AV - HD31 .N4897 1999 U1 - 650 22 PY - 1999/// CY - Boston PB - Irwin/McGraw-Hill KW - Industrial management KW - Business KW - Vocational guidance N1 - Included in an envelope a card containing the password to the web Online Learning Center; CONTENTS PART 1: BUSINESS TRENDS: CULTIVATING A BUSINESS IN DIVERSE, GLOBAL ENVIRONMENTS Chapter 1: Finding opportunities in today's dynamic business environment What is business The importance of entrepreneurship to wealth Etc Chapter 2: Economics: The creation and distribution of wealth The importance of the study of economics The history of business and economics E.tc Chapter 3: Competing in global markets The dynamic global market Why trade with other nations Getting involved in global trade? E.tc Chapter 4: Demonstrating ethical behaviour and social responsibility Managing business ethically and responsibly Legality is only the first ethical standard Setting corporate ethical standards E.tc PART 2: BUSINESS OWNERSHIP: STARTING A SMALL BUSINESS Chapter 5: Forms of business ownership Basic forms of business ownership Sole proprietorship Partnerships E.tc Chapter 6: Entrepreneurship and starting a small business The age of the entrepreneur The job creating power of entrepreneurs in the united nations E.tc PART 3: BUSINESS MANAGEMENT: EMPOWRING EMPLOYEES TO SATISFY CUSTOMERS Chapter7: Management. leadership, and employee empowerment The new approach to corporate management Planning E.tc Chapter 8: Organizing a customer -driven business The changing organizational hierarchy How organizations have evolved E.tc Chapter 9: Using the latest technology to produce world class products and services America's manufacturing base Keeping costs low: Site selection E.tc PART 4: MANAGEMENT OF HUMANRESOURCES: MOTIVATING EMPLOYEES TO PRODUCE QUALITY GOODS AND SERVICES Chapter 10: Motivating employees and building self managed teams The importance of motivation E.tc Chapter 11: Human resource management: Finding and keeping the best employees Working with people is just the beginning Determining your human resource needs Recruiting employees from a diverse population E.tc Chapter 12: Dealing with employee-management issues and relationships Employee-management issues Labour unions from different perspectives E.tc PART 5: MARKETING: DEVELOPING AND IMPLEMENTING CUSTOMER ORIENTED MARKETING PLANS Chapter 13: Building customer and stakeholder relationships What is marketing Understanding the marketing process E.tc Chapter 14: Developing and pricing quality products and services Product development and the value package Product differentiation E.tc Chapter 15: Distributing products efficiently and competitively The role of distribution un business How intermediaries add utility to goods E.tc. Chapter 16: Promoting products using integrated and interactive marketing communication The importance of Marketing communication promotion Personal selling E.tc PART 6: DECISION MAKING: MANAGING INFORMATION Chapter 17: Using technology to manage information The role of information technology The road to knowledge : The internet, intranets and extranets E.tc Chapter 18: Understanding financial information and accounting The importance of financial information What is accounting E.tc PART 7: MANAGING FINANCIAL RESOURCES Chapter 19: Financial management The role of finance What is finance Financial planning E.t.c Chapter 20: Securities Markets: Financing and investing The function of securities markets Debt financing through selling bonds E.tc Chapter 21: Understanding money and financial institutions The importance of money Control of the money supply E.tc Chapter 22: Managing personal finances: The road to entrepreneurship The need for personal financial planning Building your capital account Planning your retirement E.tc ; Includes bibliographical references and index ER -