Alessandra, Anthony J. <br/><br/>
Non-manipulative selling / 
Tony Alessandra, Phil Wexler, and Rick Barrera. 
 - 2nd edition. 
 - New York :  Prentice Hall Press,  c1987. 
 - x, 262 p. :  ill. ;  22 cm. 
<br/><br/> Content <br/><br/>1. The Philosophy of Non-Manipulative Selling <br/>2. Relationship Strategies <br/>3. Tension Management<br/>4. The Fine Art of Questioning <br/>5. The Power of Listening, Observing and Feedback<br/>6. Planning<br/>7. Meeting the Prospect<br/>8.Studying <br/>9. Proposing <br/>10. Confirming <br/>11. Assuring Customer Satisfaction : The Follow-Through Process<br/>12. Selling by Style <br/>13. The Image of Excellence <br/>14. Developing Self-Management<br/>15. Three Keys to Success<br/> 
<br/><br/>Includes index : p. 258 - 262 
<br/><br/><label>ISBN: </label>0136233074 (pbk.) : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.
<br/><br/><label>Dewey Class. No.: </label>658.85  / ALE