TY  - BOOK
AU  - Adler,Ronald B.
AU  - Rosenfeld,Lawrence B.
AU  - Proctor,Russell F.
TI  - Interplay: the process of interpersonal communication 
SN  - 9780195167078
U1  - 302.2 22
PY  - 2004///
CY  - New York
PB  - Oxford University Press
KW  - Interpersonal communication
N1  - Contents;

Part One: Foundations of interpersonal communication 
Chapter one: Interpersonal process
Why we communicate 
The communication process 
Interpersonal communication defined 
Communication competence 

Chapter two: Communication and the self 
Communication and the self-concept 
Presenting the self: Communication as identity management 

Chapter three: Perceiving others
The perception process 
Influences on perception 
Common tendencies in perception 
Perceiving others more accurately 

Part Two: Creating and responding to messages 
Chapter four: Language 
The nature of language 
The impact of language 
Use (and abuses) of language 
Male and female language use 

Chapter five: Nonverbal communication 
Nonverbal communication defined 
Characteristics of nonverbal communication 
Functions of nonverbal communication 
Types of nonverbal communication 

Chapter six: Listening 
The importance of listening 
Reasons for listening 
The challenge of listening 
Components of listening 
Types of listening responses 

Chapter seven: Emotions 
What are emotions?
Types of emotions 
Influences on emotional expression 
Guidelines for expressing emotions 
Managing difficult emotions 

Part Three: Dimensions of interpersonal relationships 
Chapter eight: Dynamics of interpersonal relationships 
Why we form relationships 
Communication and relational dynamics 
Communicating about relationships 
Compliance gaining in interpersonal relationships 

Chapter nine: Intimacy and distance in relationships 
Intimacy and distance: Striking a balance 
Influences on intimacy and distance 
Self-disclosure in relationships 
Alternative to self-disclosure 
Guidelines for self-disclosure 

Chapter ten: Communication climate 
What is communication climate?
How communication climates develop
Creating positive climates Transforming negative climates 

Chapter eleven: Managing conflict 
What is conflict?
Functional and dysfunctional conflicts
Individual conflict styles 
Conflict in relational systems 
Variables in conflict styles 
Methods of conflict resolution 

 

Part Four: Contexts of interpersonal communication 
Chapter twelve: Culture and communication 
Fundamental concepts 
Cultural values and norms 
Codes and culture 
Developing intercultural communication competence 

Chapter thirteen: Communicating with family and at work 
Communication in families 
Relationships at work 

; Includes bibliographical references (p. 384-417) and indexes
ER  -