TY  - BOOK
AU  - Locker,Kitty O.
TI  - Business and administrative communication
SN  - 9780072964462
U1  - 651.7 22
PY  - 2006///
CY  - Boston, Mass.
PB  - McGraw-Hill/Irwin
KW  - Business communication
KW  - Communication in management
N1  - I. The Building Blocks of Effective Messages 
Chapter 1. Business Communication, Management, and Success 
Chapter 2. Building Goodwill 
Chapter 3. Adapting Your Message to Your Audience 
Chapter 4. Making Your Writing Easy to Read 
Chapter 5. Planning, Composing, and Revising 
Chapter 6. Designing Documents and Screens 

II. Letters and Memos 
Chapter 7. Informative and Positive Messages 
Chapter 8. Negative Messages 
Chapter 9. Persuasive Messages 
Chapter 10. Sales, Fund-Raising, and Promotional Messages 

III. Interpersonal Communication 
Chapter 11. Communicating Across Cultures 
Chapter 12. Working and Writing in Groups 

IV. Reports 
Chapter 13. Planning, Proposing, and Researching Reports 
Chapter 14. Analyzing Information and Writing Reports 
Chapter 15. Using Graphs and Other Visuals 
Chapter 16. Making Oral Presentations V. Job Hunting 
Chapter 17. Resumes 
Chapter 18. Job Application Letters 
Chapter 19. Job Interviews, Follow-Up Letters and Calls, and Job Offers 

; Includes bibliographical references and indexes
UR  - http://www.loc.gov/catdir/enhancements/fy0618/2004061025-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0618/2004061025-t.html
ER  -