TY  - BOOK
AU  - Hochschild,Arlie Russell
TI  - The managed heart: commercialization of human feeling 
SN  - 0520054547 (alk. paper)
U1  - WL 103 H685m 1983 
PY  - 1983///
CY  - Berkeley, Calif.
PB  - University of California Press
KW  - Emotions
KW  - Economic aspects
KW  - Work
KW  - Psychological aspects
KW  - Employee motivation
N1  - Includes bibliographical references and index; Contents
Part One Private Life 
1. Exploring the Managed Heart 
2. Feeling as clue 
3. Managing Feeling 
4. Feeling Rules
5. Paying Respects with Feeling 

Part Two. Public Life 
6. Feeling Management : From Private to Commercial Uses
7. Between the Toe and the Heel: Jobs and Emotional Labor 
8. Gender, Status and Feeling 
9. The Search for Authenticity
UR  - http://www.loc.gov/catdir/bios/ucal052/2003042606.html
UR  - http://www.loc.gov/catdir/description/ucal042/2003042606.html
ER  -