The managed heart : commercialization of human feeling /
Arlie Russell Hochschild.
- Berkeley, Calif. : University of California Press, 1983.
- xii, 307 p. ; 21 cm.
Includes bibliographical references and index.
Contents Part One Private Life 1. Exploring the Managed Heart 2. Feeling as clue 3. Managing Feeling 4. Feeling Rules 5. Paying Respects with Feeling
Part Two. Public Life 6. Feeling Management : From Private to Commercial Uses 7. Between the Toe and the Heel: Jobs and Emotional Labor 8. Gender, Status and Feeling 9. The Search for Authenticity