TY  - BOOK
AU  - Malone,Christine
AU  - Papazian-Boyce,Lorraine
AU  - Routh,Kristiana D.
TI  - Administrative medical assisting: foundations and practices 
SN  - 9780131999329 (hbk.)
PY  - 2010///
CY  - Upper Saddle River, NJ.
PB  - Pearson
KW  - Practice Management, Medical
KW  - Allied Health Personnel
N1  - Includes bibliographical references and index; Contents 
SECTION I: INTRODUCTION TO THE ADMINISTRATIVE MEDICAL ASSISTING PROFESSION Chapter 1: The History of Medicine and Health Care
Chapter 2: Medical Assisting Today
Chapter 3: The Medical Assisting Career: Roles and Responsibilities
Chapter 4: Medical Law and Ethics
Chapter 5: Interpersonal Communication Skills
Chapter 6: Written Communication 
SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT 
Chapter 7: Telephone Procedures
Chapter 8: Front Desk Reception
Chapter 9: Patient Scheduling
Chapter 10: Medical Records Management
Chapter 11: Electronic Medical Records
Chapter 12: Computers in the Medical Office
Chapter 13: Equipment, Maintenance, and Supply Inventory
Chapter 14: Office Policies and Procedures
SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE 
Chapter 15: Handling Medical Office Emergencies
SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE 
Chapter 16: Insurance Billing and Authorizations
Chapter 17: ICD-9-CM Coding
Chapter 18: Procedural Coding
Chapter 19: Billing, Collections, and Credit
Chapter 20: Payroll, Accounts Payable, and Banking Procedures
Chapter 21: Managing the Medical Office
SECTION V: CAREER STRATEGIES 
Chapter 22: Competing in the Job Market

ER  -