Barrett Charles Frrancis <br/><br/>
Office skills for the 1990s:  The finishing touch/ 
Charles Francis Barrett...[et al.]. 
 - New York:  West Publishing Company,   c1992 
 - xvii, 553p.:  ill. col.;  26cm. 
<br/><br/> <br/><br/><br/><br/>Table of contents<br/><br/><br/>PART I Your place in the modern office 1<br/>Chapter 1 The office environment 2<br/>Chapter 2 Career opportunities in office 20<br/>Chapter 3 Your attitude and work 38 <br/>Chapter 4  getting along with people 58<br/><br/>PART II Technical skills and knowledge 83<br/>Chapter 5 Computer systems in the office 84<br/>Chapter 6 Processing information with computers 108<br/>Chapter 7 More automation for information processing 144<br/><br/>PART III Office support skills 167<br/>Chapter 8 Telephone procedures 168<br/>Chapter 9 Filing and managing records 192<br/>Chapter 10 Processing business documents 218<br/>Chapter 11 Accounting and record keeping 244<br/>Chapter 12 Sending and receiving mail 270<br/>Chapter 13 Managing office activities 294<br/><br/>PART IV Basic skills 325<br/>Chapter 14 Reading and writing 326<br/>chapter 15 Listening and speaking skills 352<br/>Chapter 16 Business math skills 376<br/>Chapter 17 Decision-making and problem-solving skills 396<br/>PART V Employment skills 415<br/>Chapter 18 Choosing your office career 416<br/>Chapter 19 Finding applying for a job 438<br/>Chapter 20 On the job: What to expect 474<br/>Chapter 21 Moving a head toward your career goal 496<br/>Reference manual 519<br/>Glossary 539<br/>Index 549<br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>includes bibliographical references and index<br/><br/><br/><br/><br/><br/><br/><br/><br/> 
<br/><br/><label>ISBN: </label>03314772731 
<br/><br/><label>Dewey Class. No.: </label>651.3  / BAR