Learning about food and beverage service / John Cousins, Robert Smith.

By: Cousins, John
Contributor(s): Smith, Robert
Material type: TextTextPublisher: London : Hodder & Stoughton, c1998Description: vi, 121 p. : ill. ; 25 cmISBN: 9780340705308 ; 80340705302Subject(s): Food and beverage industryDDC classification: 641.2
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Item type Current location Call number Copy number Status Date due Barcode
Book Open Access Book Open Access Science and Education Library
641.2 COU (Browse shelf) 1 Available NAGL22020512


Section 1: Working in the food and beverage service industry
What is food and beverage service?
What types of operations are there?
What needs do customers have?

Section 2: Using this book and identifying your learning needs
Who should use this book?
How can this book be used?
What are NVQs?

Section 3: Recording your learning activities and achievements
What is a portfolio?
What are learning activities and how do I record my learning and achievements?

Section 4: Appreciating customer needs

Section 5: Health, safety and security
Maintaining personal health and hygiene
Maintaining a safe environment
Maintaining a secure environment

Section 6: Service areas, equipment and product knowledge
Finding your way around the service areas
Using equipment
Developing your product knowledge

Section 7: Developing service skills
Developing interpersonal skills
Preparation for service
Taking bookings

Section 8: Developing specialised service skills
Afternoon teas
Room service

Section 9; Working in function catering
Preparing for and serving at functions
Contribute to function administration
Contribute to function organization

Section 10: Developing supervisory abilities
Supervise food and beverage operations within licensing laws
Contributing to the control of food and beverage operations
Maintaining the cleaning programme in own area

D2000- 12109

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