Work quality management in the textile industry / B. Purushothama.

Contents
1. What is work quality?
1.1 Introduction to work quality
1.2 Quality in work and work life
1.3 Objectives
1.4 Procedures
1.5 Time management
etc.

2. Self development and work quality
2.1 Need for self development
2.2 Ambition and motivation
2.3 Learning and development
2.4 leadership and maintaining discipline
2.5 Quality of working life and its assessment

3. Customer orientation and work quality
3.1 Concept of customer
3.2 Internal customers
3.3 Understanding the customer needs
3.4 Aligning work to meet customer needs
3.5 Work quality in marketing

4. Team working and problem solving
4.1 Concept of teams
4.2 Quality circles and cross functional teams
4.3 Problem solving
4.4 Enjoying the work by developing others

5. Quality people: a key to excellence
5.1 What do we mean by quality people/
5.2 Musician and a professional
5.3 Technology and human involvement
5.4 Dedication and sage
5.5 Acharya
etc.

6. Role of management in improving work quality
6.1 Understanding the organization culture
6.2 Need to arrest employee attrition
6.3 Understand the employee
6.4 What the management should do?
6.5 benchmarking activities
etc.

7. Key result areas and performance indicators of work quality
7.1 Training
7.2 Stores
7.3 Accounts
7.4 Production
7.5 Marketing
etc.

8. Five golden questions
8.1 Whether we have a procedure?
8.2 How do we ensure its as the best?
8.3 How we are implementing it?
8.4 Did we get the results as anticipated?
8.5 How do we compare with our competitors?

Index : p. 185-188