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Communication in nursing / Julia Balzer Riley.

By: Publication details: St. Louis, Mo. : Mosby/Elsevier, c2004.Edition: 5th editionDescription: xxi, 407 p. : ill. ; 24 cmISBN:
  • 0323024017 (pbk)
  • 9780323024013
Subject(s): DDC classification:
  • WY 87 R573 2004
Contents:
Contents Part. 1. Getting Started: Basic Communication Competence 1. Responsible, Assertive, Caring Communication in Nursing 2. The Client-Nurse Relationship: A Helping Relationship 3. Solving Problems Together 4. Understanding Each Other: Communication and Culture 5. Working Together in Groups 6. Electronic Communication Part. 2. Building Relationships 7. Warmth 8. Respect 9. Genuineness 10. Empathy 11. Self-Disclosure 12. Specificity 13. Asking Questions 14. Expressing Opinions 15. Humor 16. Spirituality Part. 3. Building Confidence 17. Requesting Support 18. Overcoming Evaluation Anxiety 19. Feedback 20. Relaxation 21. Imagery 22. Positive Self-Talk Part. 4. Meeting Challenges 23. Confrontation 24. Refusing Unreasonable Requests 25. Communicating Assertively and Responsibly With Distressed Clients and Colleagues 26. Communicating Assertively and Responsibly With Aggressive Clients and Colleagues 27. Communicating Assertively and Responsibly With Unpopular Clients 28. Managing Team Conflict Assertively and Responsibly 29. Communicating at the End of Life 30. Continuing the Commitment.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book Open Access Book Open Access Health Sciences Library WY 87 R573 2004 (Browse shelf(Opens below)) 1 Available MBAL22065022
Book Open Access Book Open Access Health Sciences Library WY 87 R573 2004 (Browse shelf(Opens below)) 2 Available MBAL22060306

Includes bibliographical references and index.

Contents

Part. 1. Getting Started: Basic Communication Competence
1. Responsible, Assertive, Caring Communication in Nursing
2. The Client-Nurse Relationship: A Helping Relationship
3. Solving Problems Together
4. Understanding Each Other: Communication and Culture
5. Working Together in Groups
6. Electronic Communication

Part. 2. Building Relationships
7. Warmth
8. Respect
9. Genuineness
10. Empathy
11. Self-Disclosure
12. Specificity
13. Asking Questions
14. Expressing Opinions
15. Humor
16. Spirituality

Part. 3. Building Confidence
17. Requesting Support
18. Overcoming Evaluation Anxiety
19. Feedback
20. Relaxation
21. Imagery
22. Positive Self-Talk

Part. 4. Meeting Challenges
23. Confrontation
24. Refusing Unreasonable Requests
25. Communicating Assertively and Responsibly With Distressed Clients and Colleagues
26. Communicating Assertively and Responsibly With Aggressive Clients and Colleagues
27. Communicating Assertively and Responsibly With Unpopular Clients
28. Managing Team Conflict Assertively and Responsibly
29. Communicating at the End of Life
30. Continuing the Commitment.

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